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EX0-117 · Question #28
EX0-117 Question #28: Real Exam Question with Answer & Explanation
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Question
Hierarchic escalation is BEST described as?
Options
- ANotifying more senior levels of management about an incident
- BPassing an incident to people with a greater level of technical skill
- CUsing more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
- DFailing to meet the incident resolution times specified in a service level agreement
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