EXIN
EX0-117 · Question #278
Which is the first step in the 7 Step Improvement Process?
The correct answer is B. Define what you should measure. See the full explanation below for the reasoning.
Question
Which is the first step in the 7 Step Improvement Process?
Options
- APrepare for action
- BDefine what you should measure
- CIdentify gaps in Service Level Agreement (SLA) achievement
- DWhere are we now?
How the community answered
(30 responses)- A7% (2)
- B80% (24)
- C10% (3)
- D3% (1)
Community Discussion
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