The BEST description of an incident is:

Question

Options

• AAn unplanned disruption of service unless there is a backup to that service
• BAn unplanned interruption to service or a reduction in the quality of service
• CAny disruption to service whether planned or unplanned
• DAny disruption to service that is reported to the service desk, regardless of whether the service

• A
  3% (2)
• B
  81% (52)
• C
  6% (4)
• D
  9% (6)

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