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EX0-114 · Question #91
EX0-114 Question #91: Real Exam Question with Answer & Explanation
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Question
Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?
Options
- Ait must be available in at least one hard copy and approved
- Bit must include the documented procedures specified by the standard
- Cit must include the scope of the organization's service management plan
- DIt must never include any know-how of the organization
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