Which of the following best describes the goal of capacity management?

Question

Options

• AThe process of ensuring IT services meet user demand.
• BThe process of ensuring the optimum use of data storage.
• CThe process of ensuring the availability of new systems.
• DThe process of ensuring data is available on demand.

• A
  89% (33)
• B
  5% (2)
• C
  3% (1)
• D
  3% (1)

Explanation

Capacity management is the IT service management practice focused on ensuring that IT infrastructure and services can handle current and future workloads - matching supply to demand so users get what they need when they need it. Option A captures this core goal precisely.

Why the distractors are wrong:

• B is too narrow - optimizing data storage is a concern of storage management, not capacity management broadly.
• C describes availability management or project/change management, which focus on getting new systems live, not balancing demand.
• D sounds like availability management again - ensuring data is accessible is about uptime and reliability, not capacity planning.

Memory tip: Think of capacity management like a highway department - their job isn't just building roads (C), fixing potholes (D), or managing lanes (B), it's ensuring the road can handle the traffic (A). Demand = traffic, capacity = road space.

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