EXIN
EX0-001 · Question #422
Which of the following are objectives of service level management? (1) Defining, documenting and agreeing the level of FT services to be provided (2) Monitoring, measuring and reporting the actual…
The correct answer is A. 1, 2 and 3 only. See the full explanation below for the reasoning.
Question
Which of the following are objectives of service level management? (1) Defining, documenting and agreeing the level of FT services to be provided (2) Monitoring, measuring and reporting the actual level of services provided (3) Monitoring and improving customer satisfaction (4) Identifying possible future markets that the service provider could operate in
Options
- A1, 2 and 3 only
- B1 and 2 only
- C1, 2 and 4 only
- DAll of the above
How the community answered
(54 responses)- A81% (44)
- B9% (5)
- C7% (4)
- D2% (1)
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