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EX0-001 · Question #422
EX0-001 Question #422: Real Exam Question with Answer & Explanation
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Question
Which of the following are objectives of service level management? (1) Defining, documenting and agreeing the level of FT services to be provided (2) Monitoring, measuring and reporting the actual level of services provided (3) Monitoring and improving customer satisfaction (4) Identifying possible future markets that the service provider could operate in
Options
- A1, 2 and 3 only
- B1 and 2 only
- C1, 2 and 4 only
- DAll of the above
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