EXIN
EX0-001 · Question #235
Which of these statements about Service Desk staff is CORRECT?
The correct answer is C. The Service Desk can often be used as a stepping stone for staff to move into other more. See the full explanation below for the reasoning.
Question
Which of these statements about Service Desk staff is CORRECT?
Options
- AService Desk staff should be recruited from people who have high levels of technical skill
- BService Desk staff should be discouraged from applying for other roles as it is more cost effective
- CThe Service Desk can often be used as a stepping stone for staff to move into other more
- DThe Service Desk should try to have a high level of staff turnover as the training requirements are
How the community answered
(44 responses)- A7% (3)
- B16% (7)
- C75% (33)
- D2% (1)
Community Discussion
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