A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

Question

Options

• AYes: for information purposes, a known error record can be created at any time it is prudent to do
• BNo: the Known Error should be created before the problem is logged
• CNo: a known error record is created when the original incident is raised
• DNo: a known error record should be created with the next release of the service

• A
  70% (14)
• B
  15% (3)
• C
  5% (1)
• D
  10% (2)

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