The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center…

The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices. During the initial phase of the service deployment, a problem was encountered in one of the VMs. The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue. As a consultant, what should you recommend to prevent these types of service issues?