Dell-EMC
E20-918 · Question #51
E20-918 Question #51: Real Exam Question with Answer & Explanation
The correct answer is A. The legacy management tools do not have the capability to provide a holistic view of the service instance. See the full explanation below for the reasoning.
Question
The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices. During the initial phase of the service deployment, a problem was encountered in one of the VMs. The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue. What is the most likely reason it takes more time than expected to resolve the problem?
Options
- AThe legacy management tools do not have the capability to provide a holistic view of the service instance
- BThe expertise of the service desk personnel is inadequate to properly handle service related issues
- CThe complex nature of orchestration and automation makes problem identification and root cause
- DThe cultural hurdles that span organizational silos have not been addressed and resolved.
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