A large customer has a formal Capacity and Performance Measurement (CPM) department. Some of this customer's business users describe the environment as good, while others describe the environment as…

A large customer has a formal Capacity and Performance Measurement (CPM) department. Some of this customer's business users describe the environment as good, while others describe the environment as challenged. They know that the CPM department has proactively avoided some issues but are frustrated by other occasions when they have experienced performance short-falls or insufficient storage resources. How would you categorize this Performance Management style?