Dell-EMC
E20-018 · Question #215
A company is considering converting their VDC to IaaS. They realize to do this they will also have to implement several new technologies and create several new functions: service operations and…
The correct answer is A. A chargeback/showback method for showing value back to the business. See the full explanation below for the reasoning.
Question
A company is considering converting their VDC to IaaS. They realize to do this they will also have to implement several new technologies and create several new functions: service operations and service management. Previously the organization thought they were service oriented because they had a service desk in IT to provide support. Which key area(s) of investment is required for successful transition to IaaS?
Options
- AA chargeback/showback method for showing value back to the business
- BITIL-based, standardized service templates
- CAn expanded help desk that includes more comprehensive reporting
- DService level agreements with the lines of business
How the community answered
(20 responses)- A80% (16)
- B5% (1)
- C10% (2)
- D5% (1)
Community Discussion
No community discussion yet for this question.