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E20-002 · Question #162

E20-002 Question #162: Real Exam Question with Answer & Explanation

The correct answer is A. Analyzing incident history to identify impending service failures. See the full explanation below for the reasoning.

Question

Which is a key activity in 'problem management'?

Options

  • AAnalyzing incident history to identify impending service failures
  • BRectifying error to return Cloud services as quickly as possible
  • CChecking veracity of problem records in CMDB
  • DTransferring problem history to incident management

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