Which management technique provides the ability to set and assign owner roles?

The correct answer is A. Incident management. Incident management is the correct choice because it encompasses the full lifecycle of managing incidents, which includes the ability to define, set, and assign owner roles - such as incident owner, resolver groups, and escalation owners - so accountability is clear from…

Data Center Management and Operations

Question

Which management technique provides the ability to set and assign owner roles?

Options

AIncident management
BAvailability management
CAccountability management
DOwner resolution management

How the community answered

(30 responses)

A
83% (25)
B
3% (1)
C
10% (3)
D
3% (1)

Explanation

Incident management is the correct choice because it encompasses the full lifecycle of managing incidents, which includes the ability to define, set, and assign owner roles - such as incident owner, resolver groups, and escalation owners - so accountability is clear from detection through resolution. Availability management (B) focuses on ensuring services meet uptime targets and does not govern role ownership structures. Accountability management (C) is not a recognized standard management discipline in common IT frameworks; it's a distractor designed to sound plausible. Owner resolution management (D) is not a real management technique - it's invented terminology meant to mislead.

Memory tip: Think of incident management as a team sport with a roster - before you can play, someone has to assign positions (owner roles). No other option on this list "assigns" anything; they describe outcomes or states, not processes that govern role assignment.

Topics

#incident management#owner role assignment#service management#responsibility assignment

Community Discussion

No community discussion yet for this question.

Full DU0-001 Practice