A manufacturing company uses Amazon Connect to manage its contact center and Salesforce to manage its customer relationship management (CRM) data. The data engineering team must build a pipeline to…

Question

Options

• AUse Amazon Kinesis Data Streams to ingest Amazon Connect data and Amazon AppFlow to
• BUse Amazon Kinesis Data Firehose to ingest Amazon Connect data and Amazon Kinesis Data
• CUse Amazon Kinesis Data Firehose to ingest Amazon Connect data and Amazon AppFlow to
• DUse Amazon AppFlow to ingest Amazon Connect data and Amazon Kinesis Data Firehose to

• A
  4% (1)
• B
  4% (1)
• C
  83% (19)
• D
  9% (2)

Explanation

Amazon Kinesis Data Firehose has a native, built-in integration with Amazon Connect that requires minimal configuration to stream contact center data directly to S3. Amazon AppFlow has a native Salesforce connector with point-and-click configuration to extract CRM data and deliver it to S3, requiring no custom code. Together, these two managed services cover both sources with the least operational overhead. Option A uses Kinesis Data Streams for Amazon Connect, which requires building and managing a consumer application - more overhead than Firehose. Option B incorrectly pairs Kinesis Data Streams as the ingestion method for Salesforce, which has no native Kinesis source connector. Option D reverses the optimal tool assignment: AppFlow can integrate with Amazon Connect, but Firehose has no native Salesforce source connector.

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