DA0-002 · Question #54
A data analyst encounters an issue with new software and a code that they are using. The analyst includes print statements in the code to try to identify the issue, without success. An informal peer…
The correct answer is D. Research the issue online and see if a solution is available. After trying basic debugging and peer review without success, and confirming software compatibility, the data analyst should research the issue online to find existing solutions or similar reported problems.
Question
A data analyst encounters an issue with new software and a code that they are using. The analyst includes print statements in the code to try to identify the issue, without success. An informal peer review of the code also produces the same result. The analyst confirms that the software is updated to the latest version and compatible with the code. Which of the following troubleshooting steps should the analyst take next?
Options
- AUse the old software and preexisting code, since both were functional.
- BContact the IT department and inform them that the software has a bug.
- CEscalate to the department manager and ask for assistance.
- DResearch the issue online and see if a solution is available.
How the community answered
(31 responses)- A16% (5)
- B3% (1)
- C6% (2)
- D74% (23)
Why each option
After trying basic debugging and peer review without success, and confirming software compatibility, the data analyst should research the issue online to find existing solutions or similar reported problems.
Reverting to old software and code is a workaround, not a troubleshooting step to understand and fix the new issue, and it prevents using the updated tools.
Concluding that the software has a bug without further external research or more advanced diagnostics is premature, especially since the analyst has only performed basic debugging steps.
Escalating to the department manager is typically done after exhausting self-help and team resources, and after attempting external research, as it may not be a management-level technical issue.
Researching the issue online is a standard and often highly effective troubleshooting step after initial debugging and internal peer review have failed. It allows the analyst to leverage community knowledge, forums, and documentation to find solutions to common software or code-related problems.
Concept tested: Troubleshooting methodology
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