An analyst is compiling a report for a call center. The analyst wants to detail the number of calls and average time on calls for call center employees. Which of the following best describes this…

The correct answer is C. Operational. Operational reports are recurring and provide routine metrics, such as call counts and average call times, to monitor ongoing business activities.

Data Analysis

Question

An analyst is compiling a report for a call center. The analyst wants to detail the number of calls and average time on calls for call center employees. Which of the following best describes this recurring report?

Options

ACompliance
BAd hoc
COperational
DOn-demand

How the community answered

(38 responses)

A
3% (1)
B
8% (3)
C
87% (33)
D
3% (1)

Explanation

Operational reports are recurring and provide routine metrics, such as call counts and average call times, to monitor ongoing business activities.

Topics

#Reporting#Operational reports#Business intelligence#Performance metrics

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