A system administrator must carry out a SupportAssist log collection on an MX750c sled using iDRAC that includes operating system logs. What is required?

Question

Options

• AEnterprise License
• BiDRAC LOM NIC
• COpenManage System Administrator
• DiDRAC Service Module Driver installed

• A
  19% (5)
• B
  7% (2)
• C
  4% (1)
• D
  70% (19)

Explanation

iDRAC Service Module (iSM) must be installed on the host OS because SupportAssist's OS log collection works through a software bridge between iDRAC and the operating system - without iSM running inside the OS, iDRAC has no channel to harvest OS-level logs (event logs, application logs, etc.).

• A (Enterprise License) is wrong because SupportAssist log collection is not gated behind a license tier on these platforms; the capability is available without upgrading to Enterprise.
• B (iDRAC LOM NIC) is wrong because the LOM (LAN on Motherboard) NIC relates to network connectivity options, not to OS log access.
• C (OpenManage Server Administrator / OMSA) is wrong because OMSA is a separate Dell management stack; iDRAC's SupportAssist pipeline uses iSM specifically, not OMSA, as its OS agent.

Memory tip: Think of iSM as the "translator" - iDRAC speaks hardware, but to read OS logs it needs an agent inside the OS. No iSM = no OS logs. If the question mentions OS logs + iDRAC, the answer almost always involves the iDRAC Service Module.

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