What should be done before performing a PowerProtect Data Manager upgrade?

Question

Options

• ADisable all protection policies that are scheduled and ensure no tasks are running.
• BRequest prechecks from the Remote Proactive Support team.
• CLog in as a root user and transfer certificate to support.
• DLog in as a support user and disable Secure Remote Services.

• A
  96% (25)
• C
  4% (1)

Explanation

Before upgrading PowerProtect Data Manager, you must disable all scheduled protection policies and confirm no tasks are actively running - this prevents data corruption, job conflicts, or mid-task interruptions that could leave the system in an inconsistent state during the upgrade process.

Why the distractors are wrong:

• B - Remote Proactive Support prechecks are not a standard prerequisite step for an upgrade; this conflates support tooling with upgrade preparation.
• C - Transferring a certificate as root is not part of the upgrade workflow; certificate management is a separate administrative concern.
• D - Secure Remote Services (SRS) does not need to be disabled before an upgrade, and the "support user" login for this purpose is not a documented pre-upgrade requirement.

Memory tip: Think of upgrades like surgery - you pause all activity first. "No policies, no tasks, then upgrade" is the rule. The keyword to anchor: quiesce before you squeeze (quiesce the jobs, then squeeze in the upgrade).

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