CV0-003 · Question #724
A user reports a poor-quality remote VDI session. Which of the following should the help desk technician do FIRST to troubleshoot the issue?
The correct answer is B. Ask the user if the client device or access location has changed.. The first step in troubleshooting any issue is to gather as much information as possible. In this case, the help desk technician should ask the user if the client device or access location has changed. This is because a change in either of these factors could be the cause of the
Question
A user reports a poor-quality remote VDI session. Which of the following should the help desk technician do FIRST to troubleshoot the issue?
Options
- ACheck the FAQ section of the vendor's documentation.
- BAsk the user if the client device or access location has changed.
- CReboot the user's virtual desktop.
- DRequest permission to log in to the device remotely.
How the community answered
(63 responses)- A3% (2)
- B89% (56)
- C2% (1)
- D6% (4)
Explanation
The first step in troubleshooting any issue is to gather as much information as possible. In this case, the help desk technician should ask the user if the client device or access location has changed. This is because a change in either of these factors could be the cause of the poor- quality remote VDI session.
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