CompTIA
CV0-003 · Question #718
CV0-003 Question #718: Real Exam Question with Answer & Explanation
The correct answer is A: Incorrect assignment group in service management. When a new web server is deployed, the assignment group for that server must be updated in the service management system. If the assignment group is not updated correctly, the incidents for that server will be sent to the wrong team.
Operations and Support
Question
After a few new web servers were deployed, the storage team began receiving incidents in their queue about the web servers. The storage administrator wants to verify the incident tickets that should have gone to the web server team. Which of the following is the MOST likely cause of the issue?
Options
- AIncorrect assignment group in service management
- BIncorrect IP address configuration
- CIncorrect syslog configuration on the web servers
- DIncorrect SNMP settings
Explanation
When a new web server is deployed, the assignment group for that server must be updated in the service management system. If the assignment group is not updated correctly, the incidents for that server will be sent to the wrong team.
Topics
#ITSM#incident routing#assignment groups#service management
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