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CV0-003 · Question #698

A cloud administrator is working in a secure government environment. The administrator needs to implement corrective action due to recently identified security issue on the OS of a VM that is running

The correct answer is D. Raise a problem ticket.. The first action the administrator should take while working on the resolution is to raise a problem ticket. This will ensure that the issue is properly documented, tracked, and communicated with the appropriate stakeholders. It also helps in prioritizing and managing the issue u

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Question

A cloud administrator is working in a secure government environment. The administrator needs to implement corrective action due to recently identified security issue on the OS of a VM that is running a facility-management application in a cloud environment. The administrator needs to consult the application vendor, so it might take some time to resolve the issue. Which of the following is the FIRST action the administrator should take while working on the resolution?

Options

  • AShut down the server.
  • BUpgrade the OS
  • CUpdate the risk register.
  • DRaise a problem ticket.

How the community answered

(58 responses)
  • A
    14% (8)
  • B
    3% (2)
  • C
    7% (4)
  • D
    76% (44)

Explanation

The first action the administrator should take while working on the resolution is to raise a problem ticket. This will ensure that the issue is properly documented, tracked, and communicated with the appropriate stakeholders. It also helps in prioritizing and managing the issue until it is resolved. In the meantime, the administrator can consult the application vendor for guidance on resolving the security issue.

Topics

#incident management#problem management#security remediation#ITIL

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