A business is demanding faster IT services turnaround from its IT groups. The current lead time between request and delivery is three weeks for a task that would take a competitor two days. An…

Question

Options

• ADocument the desired state, complete a root cause analysis, and execute the flow.
• BRevise the schedule, implement a waterfall methodology, and flatten the network.
• CIdentify deficiencies, optimize change management, and automate the workflow.
• DFollow the company policies, execute the flow, and document results.

• A
  57% (16)
• B
  11% (3)
• C
  7% (2)
• D
  25% (7)

Explanation

The goal is to reduce IT lead time from 3 weeks to 2 days while maintaining policy compliance. Option A follows a structured problem-solving methodology: 'document the desired state' establishes a clear target and requirements; 'complete a root cause analysis' identifies WHY the process is slow (the actual bottleneck); and 'execute the flow' implements the improvement. This sequence prevents the classic mistake of applying solutions before understanding the problem. Option C is a strong distractor-'identify deficiencies' is good, but 'optimize change management' risks adding bureaucratic overhead, and 'automate the workflow' without first understanding root causes just automates a broken process faster. Option B introduces waterfall methodology, which is inherently slow and would worsen lead time. Option D simply runs the existing process without fixing it.

No community discussion yet for this question.