A company hosts a database application in a private cloud that is available to its user population. Only one group of users is unable to access the database server after being able to log on to the pr

Logging on as a user who can access the database server confirms existing access but does not help diagnose the failing group's issue.

To troubleshoot a server access issue, the initial step is to directly log on to the database server itself to investigate its configuration, logs, or access controls that might be preventing access for the specific user group.

While logging on as an administrator is often required for deep troubleshooting, 'logging on to the database server' (B) represents the foundational first step to gain access and begin investigation, regardless of the initial privilege level.

This choice is identical to choice B and provides the same correct troubleshooting step.