Below is the output from a troubleshooting activity: 1. SaaS application is unavailable to a set of users at a single site. 2. WAN connectivity was considered to be the cause of the problem. 3. Upon testing, it seemed the WAN connectivity was up, but the default gateway was unreachable from the internal users. 4. The faulty switch was replaced to bring up the connectivity. 5. The incident was documented. Based on the methodology, which of the following steps was overlooked during the activity?

Question

Accepted Answer

C. Verify full system functionality After replacing the faulty switch and bringing up connectivity, the troubleshooting methodology requires verifying full system functionality. This step ensures that the original problem (SaaS application unavailability) is truly resolved for all affected users and that the fix has not caused any new or unforeseen issues.

Answer

A. Problem identification Problem identification (SaaS application unavailable to users at a single site) was clearly performed as the first step.

Answer

B. Establish theory of probable cause Establishing a theory of probable cause (WAN connectivity, then unreachable default gateway) was done and tested.

Answer

D. Establish a plan of action and implement the solution Establishing a plan of action (replacing the faulty switch) and implementing the solution was explicitly performed.

Below is the output from a troubleshooting activity: 1. SaaS application is unavailable to a set of users at a single site. 2. WAN connectivity was considered to be the cause of the problem. 3. Upon t

Question

Options

How the community answered

Why each option

Topics

Community Discussion