CV0-002 · Question #127
The helpdesk starts receiving calls from a number of users that are suddenly having issues accessing one of the project management shared drives. When Joe, an administrator, logs onto the guest…
The correct answer is A. NIC failure. Users cannot access a shared drive remotely, but an administrator can access it locally via console, indicating a network connectivity issue for the server hosting the drive.
Question
The helpdesk starts receiving calls from a number of users that are suddenly having issues accessing one of the project management shared drives. When Joe, an administrator, logs onto the guest hosting the drive via the console he is able to get to the information. Which of the following failures could have caused this issue?
Options
- ANIC failure
- BDisk failure
- CMemory failure
- DCPU failure
How the community answered
(41 responses)- A73% (30)
- B15% (6)
- C5% (2)
- D7% (3)
Why each option
Users cannot access a shared drive remotely, but an administrator can access it locally via console, indicating a network connectivity issue for the server hosting the drive.
A NIC (Network Interface Card) failure would prevent the guest host from communicating on the network, making the shared drive inaccessible to remote users, while still allowing local console access to the data residing on the server's disks.
A disk failure would prevent anyone, including an administrator via console, from accessing the information on the shared drive.
A memory failure would likely cause the guest OS to crash or become unstable, preventing even local console access or consistent operation.
A CPU failure would cause the guest OS to stop functioning entirely, making it inaccessible both remotely and locally.
Concept tested: Diagnosing network vs. local access issues
Source: https://learn.microsoft.com/troubleshoot/windows-server/networking/tcp-ip-connection-issues
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