Avixa
CTS · Question #103
A customer wants to set up a new digital classroom and has approached the integrator for a quote. What is the BEST way to understand the customer's needs before creating the quote?
The correct answer is A. invite the customer to similar installs. See the full explanation below for the reasoning.
Audiovisual Design
Question
A customer wants to set up a new digital classroom and has approached the integrator for a quote. What is the BEST way to understand the customer's needs before creating the quote?
Options
- Ainvite the customer to similar installs
- Binform the customer of new technologies
- Cinvite the customer to the office for a meeting
- Dhave a manufacturer representative visit the customer
How the community answered
(36 responses)- A78% (28)
- B14% (5)
- C3% (1)
- D6% (2)
Topics
#needs analysis#customer consultation#site visits#pre-sales process
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