You are testing a dictionary lookup mobile application. When the user enters a word, the definition of that word is returned. This application will run on iOS and Android, on the latest versions of…

Question

Options

• AThe user should not experience an error that does not have a clear explanation and instructions
• BThe system should be able to support database x in place of the default database with no changes
• CThe screen display should conform to the WCAG 2.1 requirements at a AA level
• DNo errors should be displayed to the user

• A
  82% (42)
• B
  10% (5)
• C
  2% (1)
• D
  6% (3)

Explanation

The correct answer is A. The user should not experience an error that does not have a clear explanation and instructions for correction. The user should not experience an error that does not have a clear explanation and instructions for User error protection is the degree to which a system protects users against making errors. It includes providing clear and helpful error messages, preventing or minimizing the consequences of errors, and allowing users to recover from errors. In this case, the test condition verifies that the application provides adequate feedback and guidance to the user when an error occurs, such as entering an invalid word, losing network connection, or encountering a system failure1. ISTQB Certified Tester Advanced Level Syllabus Test Analyst2, Section 3.2.2 Usability ISTQB Test Analyst Syllabus and Study Guide3, Section 3.2.2 Usability Usability - ISO 250004, Section User error protection

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