A mobile app start-up company is implementing an AI-based chat assistant for e-commerce customers. In the process of planning the testing, the team realizes that the specifications are insufficient…

The correct answer is A. Exploratory testing. When testing an AI-based chat assistant for e-commerce customers, the lack of sufficient specifications makes it difficult to use structured test techniques. The ISTQB CT-AI Syllabus recommends exploratory testing in such cases: Exploratory testing is useful when specifications…

Specific Approaches to Testing AI-based Systems

Question

A mobile app start-up company is implementing an AI-based chat assistant for e-commerce customers. In the process of planning the testing, the team realizes that the specifications are insufficient. Which testing approach should be used to test this system?

Options

AExploratory testing
BStatic analysis
CEquivalence partitioning
DState transition testing

How the community answered

(33 responses)

A
73% (24)
B
3% (1)
C
6% (2)
D
18% (6)

Explanation

When testing an AI-based chat assistant for e-commerce customers, the lack of sufficient specifications makes it difficult to use structured test techniques. The ISTQB CT-AI Syllabus recommends exploratory testing in such cases: Exploratory testing is useful when specifications are incomplete or unclear. AI-based systems, particularly those using natural language processing (NLP), may not behave deterministically, making scripted test cases ineffective. The tester interacts dynamically with the system, identifying unexpected behaviors not documented in the specification.

Topics

#exploratory testing#insufficient specifications#AI chat assistant#test approaches

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