In which of the following processes are experienced personnel and software tools used to investigate, resolve, and handle process deviation, malformed data, infrastructure, or connectivity issues?

Risk management is the process of identifying, assessing, and mitigating potential risks to an organization, not handling specific deviations or issues as they occur.

Exception management is a structured process focused on identifying, analyzing, and resolving occurrences that deviate from expected norms or defined processes. This includes addressing issues such as malformed data, system errors, infrastructure malfunctions, and connectivity problems, often involving experienced personnel and specialized tools for investigation and resolution.

Configuration management focuses on maintaining consistency of a system's configuration items over its life cycle, not primarily on resolving operational deviations.

Change management is the process of controlling changes to a system or service, ensuring they are introduced in a controlled manner, not managing unexpected operational exceptions.