(ISC)2(ISC)2
CSSLP · Question #368
CSSLP Question #368: Real Exam Question with Answer & Explanation
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Secure Software Deployment, Operations, Maintenance
Question
When drafting a service level agreement what key element should be included so the provider and the customer can objectively determine whether commitments were met and take action if they were not?
Options
- AUsing vague language for performance expectations to shield the provider
- BLeaving out specified remedies or financial penalties for missed commitments
- CSpecifying clear measurable performance metrics and thresholds
- DNeglecting to document escalation paths and communication procedures
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Topics
#Service Level Agreement (SLA)#Performance Metrics#Accountability#Agreement Drafting