CSSLP Question #361: Real Exam Question with Answer & Explanation

Question

A mid sized software company is creating a group to handle production incidents and they want the team to be most effective. What team composition usually produces the best outcomes?

Options

• ARun mainly by the site reliability engineering team
• BStaffed only by the top software engineers
• CComposed exclusively of senior management
• DA cross functional team with representatives from all required disciplines

Explanation

The most effective team composition for handling production incidents is usually a cross-functional team with representatives from all required disciplines.

Common mistakes.

• A. Relying mainly on the Site Reliability Engineering (SRE) team without other disciplines might lead to gaps in specific application knowledge or business context.
• B. Staffing only with top software engineers might lack operational expertise, security knowledge, or business context necessary for effective incident management, which often involves more than just code-level fixes.
• C. Composing the team exclusively of senior management would be inefficient and ineffective for hands-on incident resolution, as they typically lack the technical depth required.

Concept tested. Effective incident response team composition

Reference. https://nvlpubs.nist.gov/nistpubs/specialpublications/nist.sp.800-61r2.pdf

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