CSSLP · Question #339
A service provider guarantees for end-to-end network traffic performance to a customer. Which of the following types of agreement is this?
The correct answer is A. SLA. A Service Level Agreement (SLA) is a contractual agreement that defines the minimum performance standards and guarantees a service provider offers to its customer, including network traffic performance.
Question
A service provider guarantees for end-to-end network traffic performance to a customer. Which of the following types of agreement is this?
Options
- ASLA
- BVPN
- CNDA
- DLA
How the community answered
(28 responses)- A93% (26)
- B4% (1)
- C4% (1)
Why each option
A Service Level Agreement (SLA) is a contractual agreement that defines the minimum performance standards and guarantees a service provider offers to its customer, including network traffic performance.
A Service Level Agreement (SLA) is a contract that specifies the level of service a provider guarantees to a customer, including performance metrics such as end-to-end network traffic performance.
A VPN (Virtual Private Network) is a technology that creates a secure connection over a public network, not an agreement type for service guarantees.
An NDA (Non-Disclosure Agreement) is a legal contract that protects confidential information, unrelated to service performance guarantees.
LA (License Agreement) typically governs the use of software or intellectual property, not a service provider's performance guarantees.
Concept tested: Service Level Agreement (SLA)
Source: https://learn.microsoft.com/en-us/microsoft-365/compliance/sla?view=o365-worldwide
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