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CSSBB · Question #9
CSSBB Question #9: Real Exam Question with Answer & Explanation
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Question
A team's goal is to improve information flow in a payroll function. They make thirty-three Post-It® notes, each listing an issue for further investigation. After some discussion, they group them into four categories: mandated record keeping, privacy concerns, insurance concerns and transfer concerns. This grouping process is best described by which approach to problem solving?
Options
- AAffinity diagram
- BInter-relationship digraph
- CTree diagram
- DProcess decision program chart
- EMatrix diagram
- FPrioritization matrix
- GActivity network diagram
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