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CSSBB · Question #9

A team's goal is to improve information flow in a payroll function. They make thirty-three Post-It® notes, each listing an issue for further investigation. After some discussion, they group them…

The correct answer is A. Affinity diagram. See the full explanation below for the reasoning.

Analyze Phase

Question

A team's goal is to improve information flow in a payroll function. They make thirty-three Post-It® notes, each listing an issue for further investigation. After some discussion, they group them into four categories:

mandated record keeping, privacy concerns, insurance concerns and transfer concerns. This grouping process is best described by which approach to problem solving?

Options

  • AAffinity diagram
  • BInter-relationship digraph
  • CTree diagram
  • DProcess decision program chart
  • EMatrix diagram
  • FPrioritization matrix
  • GActivity network diagram

How the community answered

(28 responses)
  • A
    71% (20)
  • B
    4% (1)
  • E
    14% (4)
  • F
    4% (1)
  • G
    7% (2)

Topics

#affinity diagram#brainstorming#issue categorization#seven management tools

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