A quality engineer employed by a hospital is asked to improve the process of medication storage in locked cabinets near patient doors. One defect that occurs rarely is that the medication caddy is…

A quality engineer employed by a hospital is asked to improve the process of medication storage in locked cabinets near patient doors. One defect that occurs rarely is that the medication caddy is left out when the cabinet is relocked. The engineer installs a gravity activated arm that will not permit the door to close when the caddy isn't inside. This improvement is best described by which approach to problem solving?