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CSQA · Question #93

The first step in the Complaint-Resolution Process is:

The correct answer is D. Get on the customer's wavelength. See the full explanation below for the reasoning.

Question

The first step in the Complaint-Resolution Process is:

Options

AGather detailed supporting information
BEstablish an action plan
CJudge the complaints validity
DGet on the customer's wavelength

How the community answered

(32 responses)

A
6% (2)
B
13% (4)
C
3% (1)
D
78% (25)

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