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CSQA · Question #414

Which of the following is the primary objective of a quality improvement program?

The correct answer is B. Reduce the defect rate in IT products and processes. See the full explanation below for the reasoning.

Question

Which of the following is the primary objective of a quality improvement program?

Options

  • AEnsure our users are adequately trained in their work processes
  • BReduce the defect rate in IT products and processes
  • CIdentify the individuals responsible for poor quality
  • DTrain workers in how to do quality work
  • EIdentify processes that no longer work

How the community answered

(26 responses)
  • B
    73% (19)
  • C
    8% (2)
  • D
    15% (4)
  • E
    4% (1)

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