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CSQA · Question #191

If your customer complains that you made an error, you need to do the following:

The correct answer is E. All of the above. See the full explanation below for the reasoning.

Question

If your customer complains that you made an error, you need to do the following:

Options

AIf you are wrong, admit the error
BNegotiate a satisfactory resolution
CState solution and get agreement
DTake action to implement a solution
EAll of the above

How the community answered

(19 responses)

A
11% (2)
B
5% (1)
C
5% (1)
E
79% (15)

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