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CS0-003 · Question #536

Which of the following best describes root cause analysis?

The correct answer is B. It provides a detailed path outlining the origin of an issue and how to eliminate it permanently. Root cause analysis (RCA) is a systematic process for identifying the underlying causes of problems or incidents, aiming to prevent recurrence by addressing the fundamental issues.

Submitted by weili_xi· Mar 6, 2026Incident Response and Management

Question

Which of the following best describes root cause analysis?

Options

  • AIt describes the tactics, techniques, and procedures used in an incident.
  • BIt provides a detailed path outlining the origin of an issue and how to eliminate it permanently.
  • CIt outlines the who-what-when-where-why, which is often used in conjunction with legal
  • DIt generates a report of ongoing activities, including what was done, what is being done, and what

How the community answered

(51 responses)
  • A
    6% (3)
  • B
    88% (45)
  • C
    2% (1)
  • D
    4% (2)

Why each option

Root cause analysis (RCA) is a systematic process for identifying the underlying causes of problems or incidents, aiming to prevent recurrence by addressing the fundamental issues.

AIt describes the tactics, techniques, and procedures used in an incident.

This describes incident response or threat intelligence, not root cause analysis, which focuses on the "why" behind an incident.

BIt provides a detailed path outlining the origin of an issue and how to eliminate it permanently.Correct

Root cause analysis aims to identify the fundamental cause of a problem, not just the symptoms, in order to implement solutions that prevent its recurrence. By outlining the origin of an issue and how to eliminate it permanently, RCA helps organizations improve processes and systems effectively.

CIt outlines the who-what-when-where-why, which is often used in conjunction with legal

This describes an incident report or a legal brief, which documents facts but doesn't necessarily delve into the underlying technical causes for permanent elimination.

DIt generates a report of ongoing activities, including what was done, what is being done, and what

This describes progress reporting or status updates, not the analytical process of discovering the fundamental cause of a problem.

Concept tested: Root Cause Analysis (RCA)

Source: https://learn.microsoft.com/en-us/azure/architecture/framework/resiliency/analyze-failures#root-cause-analysis

Topics

#Root cause analysis#Incident resolution#Problem solving

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