Salesforce
CRT-403 · Question #69
CRT-403 Question #69: Real Exam Question with Answer & Explanation
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Question
SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?
Options
- AInclude Surveys as a Case related list
- BCase Validation Rules
- CAdd Path to the top of the Case layout
- DGuided Action Flows on the record page
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