Salesforce
CRT-403 · Question #69
SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?
The correct answer is D. Guided Action Flows on the record page. See the full explanation below for the reasoning.
Question
SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?
Options
- AInclude Surveys as a Case related list
- BCase Validation Rules
- CAdd Path to the top of the Case layout
- DGuided Action Flows on the record page
How the community answered
(44 responses)- A11% (5)
- B5% (2)
- C5% (2)
- D80% (35)
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