Salesforce
CRT-403 · Question #212
The Director of customer service wants to receive a notification when a case stays in the '' new'' status for more than four business hours. Which two automation processes should be used to…
The correct answer is A. Escalation rules C. Process Builder. See the full explanation below for the reasoning.
Question
The Director of customer service wants to receive a notification when a case stays in the '' new'' status for more than four business hours. Which two automation processes should be used to accomplish this? Choose 2 answers
Options
- AEscalation rules
- BFlow Builder
- CProcess Builder
- DScheduled Apex
How the community answered
(46 responses)- A78% (36)
- B9% (4)
- D13% (6)
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