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CRT-403 · Question #12
CRT-403 Question #12: Real Exam Question with Answer & Explanation
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Question
A Service Coordinator (SC) for Ursa Major Solar (UMS) does a final review of work orders owned by a technician for a specific region before the records are submitted for an invoice. Before closing out the work order, the SC needs to modify data or remove attachments that were added by mistake. The SC also needs access to any other related records owned by the technician. What solution would provide the required access, given a private data model?
Options
- AGive the SC a permission set with the Modify All Data system permission.
- BPut the SC in the role hierarchy above the technicians whose work orders they review.
- CCreate a workflow rule that updates records owned by technicians in that region with the SC.
- DChange work order access on the SC's profile to 'Modify AIl.
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