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Salesforce

CRT-160 · Question #320

A marketer notices an odd field value on a prospect record and wants to investigate. What should the first course of action be?

The correct answer is B. Go to the prospect record and click on the Audits tab to see all changes made to the prospect. See the full explanation below for the reasoning.

Question

A marketer notices an odd field value on a prospect record and wants to investigate. What should the first course of action be?

Options

  • AReview the recent form submissions to see if the prospect updated their information
  • BGo to the prospect record and click on the Audits tab to see all changes made to the prospect
  • CGo to the prospect record and click on the field value in question to see what caused the change
  • DLook up the prospect's assigned user and call them to see if they made the change

How the community answered

(33 responses)
  • A
    6% (2)
  • B
    82% (27)
  • C
    9% (3)
  • D
    3% (1)

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