Salesforce
CRT-160 · Question #309
A prospect believed to be on a drip program did not receive an email. What troubleshooting step could an Administrator take to determine why the prospect did not receive the email? Choose 3 answers
See the full explanation below for the reasoning.
Question
A prospect believed to be on a drip program did not receive an email. What troubleshooting step could an Administrator take to determine why the prospect did not receive the email? Choose 3 answers
Options
- ACheck the Profile tab to make sure the prospect has the right drip program profile.
- BCheck the Audits tab to see if the prospect was on the correct lists when the email was sent.
- CCheck the Lifecycle tab to confirm whether the prospect entered the drip program before the
- DCheck the Overview tab to determine whether the prospect is unmailable.
- ECheck the Lists tab to determine whether the prospect is on the recipient list or any suppression
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