Salesforce
CRT-160 · Question #27
A prospect believed to be on an engagement program did NOT receive an email. Which three troubleshooting steps should an Administrator take to determine why the prospect did NOT receive the email?…
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Question
A prospect believed to be on an engagement program did NOT receive an email. Which three troubleshooting steps should an Administrator take to determine why the prospect did NOT receive the email? (Choose three answers.)
Options
- ACheck the Audits tab to see if the prospect was on the correct lists when the email was sent.
- BCheck the Lifecycle tab to confirm whether the prospect entered the engagement program before
- CCheck the Profile tab to make sure the prospect has the right engagement program profile.
- DCheck the Overview tab to determine whether the prospect is unmailable.
- ECheck the Lists tab to determine whether the prospect is on the recipient list or any suppression
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