CRT-160 · Question #262
Your client has a service portal for customers. A Pardot page action set by the admin will change a prospects engagement custom field to "Engaged" for any prospect who views this service portal…
The correct answer is A. Automation Rule with blank criteria and add action & Automation rules with attended webinar. See the full explanation below for the reasoning.
Question
Your client has a service portal for customers. A Pardot page action set by the admin will change a prospects engagement custom field to "Engaged" for any prospect who views this service portal page. Customers who visit this portal more often have a higher company satisfaction rate. Those who rarely visit the portal have a high rate of attrition. Your client wants to encourage customers to engage with the service portal and has the following requirements:
- Prospects with no Engagement custom field value should be added to the Engagement Program.
- If prospects registers for an upcoming webinar and views the training portal they should be
removed from the engagement program. What steps do you recommend to achieve those requirements?
Options
- AAutomation Rule with blank criteria and add action & Automation rules with attended webinar
- BAutomation Rule with blank criteria and add action & Dynamic List with attended webinar and
- CAutomation Rule with blank criteria and add action & Completion action rules with attended
- DAutomation Rule with blank criteria and add action & segmentation rules with attended webinar
How the community answered
(42 responses)- A81% (34)
- B2% (1)
- C7% (3)
- D10% (4)
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