CRISC Question #505: Real Exam Question with Answer & Explanation

Question

Concerned about system load capabilities during the month-end close process, management requires monitoring of the average time to complete tasks and monthly reporting of the findings. What type of measure has been established?

Options

• AService level agreement (SLA)
• BCritical success factor (CSF)
• CKey risk indicator (KRI)
• DKey performance indicator (KPI)

Explanation

Monitoring the average time to complete tasks and reporting these findings monthly represents a Key Performance Indicator (KPI). KPIs measure the performance and efficiency of specific activities or processes against defined objectives.

Common mistakes.

• A. A Service Level Agreement (SLA) is a formal contract or agreement between a service provider and a client, defining the level of service expected, but it is not the measure itself.
• B. A Critical Success Factor (CSF) is a high-level element that is necessary for an organization or project to achieve its mission or goals, but it is not a direct measure of performance like a KPI.
• C. A Key Risk Indicator (KRI) measures the likelihood or impact of a risk event occurring, whereas "average time to complete tasks" is a performance metric, not directly indicative of a risk event itself (though poor performance could contribute to risk).

Concept tested. Key Performance Indicators (KPIs)

Reference. https://learn.microsoft.com/en-us/power-bi/create-reports/power-bi-reports-add-kpi

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