CRISC Question #415: Real Exam Question with Answer & Explanation

Question

An organization is moving its critical assets to the cloud. Which of the following is the MOST important key performance indicator (KPI) to include in the service level agreement (SLA)?

Options

• APercentage of standard supplier uptime
• BAverage time to respond to incidents
• CNumber of assets included in recovery processes
• DNumber of key applications hosted

Explanation

For critical assets in the cloud, the most important KPI in an SLA is the percentage of standard supplier uptime, directly reflecting service availability.

Common mistakes.

• B. Average time to respond to incidents is an important metric for support quality, but availability (uptime) is generally a more fundamental KPI for critical cloud assets.
• C. The number of assets included in recovery processes is an internal metric related to disaster recovery planning, not a KPI typically included in a cloud SLA.
• D. The number of key applications hosted is a descriptive metric of what's in the cloud, not a performance indicator of the cloud service provider's delivery.

Concept tested. Cloud SLA KPIs (Availability)

Reference. https://learn.microsoft.com/en-us/azure/architecture/guide/design-principles/sla

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