nerdexam
Isaca

CRISC · Question #128

A risk practitioner has identified that the agreed recovery time objective (RTO) with a Software as a Service (SaaS) provider is longer than the business expectation. Which ot the following is the…

The correct answer is A. Collaborate with the risk owner to determine the risk response plan. When a SaaS RTO conflicts with business expectations, the risk practitioner's best course of action is to collaborate with the risk owner to develop a comprehensive risk response plan.

Submitted by eva_at· Apr 18, 2026Risk Response and Reporting

Question

A risk practitioner has identified that the agreed recovery time objective (RTO) with a Software as a Service (SaaS) provider is longer than the business expectation. Which ot the following is the risk practitioner's BEST course of action?

Options

  • ACollaborate with the risk owner to determine the risk response plan.
  • BDocument the gap in the risk register and report to senior management.
  • CInclude a right to audit clause in the service provider contract.
  • DAdvise the risk owner to accept the risk.

How the community answered

(30 responses)
  • A
    83% (25)
  • B
    3% (1)
  • C
    3% (1)
  • D
    10% (3)

Why each option

When a SaaS RTO conflicts with business expectations, the risk practitioner's best course of action is to collaborate with the risk owner to develop a comprehensive risk response plan.

ACollaborate with the risk owner to determine the risk response plan.Correct

The risk practitioner's role is to facilitate the risk management process; therefore, collaborating with the risk owner is crucial to ensure that business needs are met. Together, they can explore options like negotiating with the SaaS provider, implementing compensating controls, or formally accepting the residual risk through a well-defined response plan that aligns with organizational goals and risk appetite.

BDocument the gap in the risk register and report to senior management.

While documenting the gap in the risk register and reporting to senior management are necessary steps, they are part of the process, not the best course of action for resolving or addressing the identified gap, as the response plan is the active solution.

CInclude a right to audit clause in the service provider contract.

Including a right to audit clause is important for assurance and oversight of the provider, but it does not directly address or change the agreed RTO or the existing gap with business expectations.

DAdvise the risk owner to accept the risk.

Advising the risk owner to simply accept the risk without prior collaboration or exploring other options is premature and undermines the comprehensive risk management process, potentially leading to unmet business recovery needs.

Concept tested: Risk response planning for third-party services

Source: https://csrc.nist.gov/publications/detail/sp/800-39/final

Topics

#Risk response#Risk owner#RTO#SaaS risk management

Community Discussion

No community discussion yet for this question.

Full CRISC Practice