PMI
CPMAI · Question #79
CPMAI Question #79: Real Exam Question with Answer & Explanation
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Question
A telecommunications company is adopting an AI-based customer service chatbot. They are concerned about potential quality issues affecting customer satisfaction. What should the project manager do?
Options
- ADevelop a comprehensive quality assurance plan for the chatbot
- BInitiate a beta testing phase with a small group of customers
- CSet up a dedicated team to monitor and address quality issues
- DConduct regular performance reviews and updates based on customer feedback
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