A telecommunications company is adopting an AI-based customer service chatbot. They are concerned about potential quality issues affecting customer satisfaction. What should the project manager do?

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A. Develop a comprehensive quality assurance plan for the chatbot

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B. Initiate a beta testing phase with a small group of customers

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C. Set up a dedicated team to monitor and address quality issues

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D. Conduct regular performance reviews and updates based on customer feedback

A telecommunications company is adopting an AI-based customer service chatbot. They are concerned about potential quality issues affecting customer satisfaction. What should the project manager do?

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